|
|
|
Incident Management using ticketing systems such as Remedy |
Window Server Administrator and server hardware such as IBM, HP and Dell |
Application training of end users including documentation on standard usage. |
Creating Change Control requests for production servers |
Active Directory User and Group Management along with Windows application support |
One on One support to upper management and management support staff. |
Managing user tickets and assigning tickets based on application or SME category |
Active Directory Group Policy management |
Helped support users with Windows 7 and 8.1 |
MILITARY
SERVICE
United
States Coast Guard, honorably discharged at the pay grade of E-4
after 4 years of service.
Professional Experience
Prime
Now Clerk, August 2017 – Present
PCC
Community Markets, Greenlake Village
Fulfilled customer Prime Now orders according to Amazon and PCC guidelines.
Fulfillment was done by shopping in the store for items on the order which meant knowing the locations of items. Examples; being sure to check quantities and specific flavors or kinds of each product such as low-fat vs whole or Gluten Free vs regular breads.
Help with other store departments such as grocery by stocking, facing or stowing new inventory.
Helping the Produce department during down time when orders were not available. Helped by stocking newly delivered produce.
Answer in-store customer questions when asked questions about products or product location.
Helped other newer Prime Now shoppers when they had questions.
Amazon
Prime Now Associate, January 2017 – Present
Amazon
UWA2 Facility, Aurora Ave, Seattle WA.
Completed customer online Amazon Prime-Now orders making sure that items are packaged according to Amazon guidelines, such as using ice packs, chill bags and chill bag liners.
Stocked bins with product making sure that products fit and were easy for the pickers (those filling orders) to reach.
Removed stored items before expiration date making sure that stock is up to date.
Completed inventory checks by scanning items in bins.
Helped with receiving from both Amazon Prime Now and Amazon Fresh deliveries.
Cashier,
September 2016 – February 2017
Fred
Meyer, Shoreline
Customer service always first.
Cashier which included bagging.
Kept updated on new sales and coupons helping customers when needed.
Learned many of the produce scan codes and as well as the systems error codes.
Sales
and Front Man, March 2016 – August 2016
Sosio’s
Fruit and Produce, Pike Place Market
Helped setup produce stands every morning for the day. Gave out customer samples of seasonal fruits in front of the stand while taking or filling orders.
Helped customers understanding of the different kinds of vegetables and fruits sometimes explaining different ways to prepare them.
Helped keep items stocked and displays organized throughout the day. This is the busiest of all the produce stands in Pike Place Market and was non-stop.
Information Technology Professional Experience (the last 7 years of 18)
Senior
Technical Architect, VP
JP
Morgan Chase Bank, Seattle, WA Sept. 2008 - Dec. 2009
(Formally
Washington Mutual Bank; from Mar. 2002 – Sept. 2008)
After
the JPMC purchase I was kept as a “Transition Employee”. I was
with the last group, approximately 100 technology employees to be
laid off Dec. 31 2009. I was tasked with leading the effort to
consolidate overlapping finance applications between WaMu and JPMC
for the technology finance group. Responsible for Windows Server
administration and application support where needed until all
decommissioning was completed.
Key Contributions:
I was one of two engineers/architects that was moved to the finance technology team to help decommission several of the finance applications and hardware.
Continued maintaining servers and applications in both production and lab until decommissioned. Took on support for several applications specifically for the decommissioning process.
Supported both the previous WaMu and the newer JPMC businesses as needed. This was similar to what I did while the bank was WaMu, but also included on-boarding and supporting new JPMC users. Helped with issues such as permissions to file shares, network printers and any other network resources that they might need.
Executed several Finance data transfers from Oracle and MS SQL to either database backups or in the case of smaller data sets they were saved as plain text or MS Excel for really small data sets. These were then compressed and transferred to the JPMC finance teams for archiving.
Created how-to documentation on retrieving data and detailed reports on how data was saved and transferred. Helped JPMC when testing accessibility of data if needed. Clarified documents to reflect any problems during testing.
Senior
Windows Systems Administrator
Washington Mutual Bank, Seattle, WA Mar. 2002 - Dec. 2008
Started as a Systems Windows Administrator contributing in the management of Finance Technology Groups servers and applications. Helped in many areas of systems administration from Windows 7 trouble shooting and end user support to installing Windows 2000/2003 server builds and supporting applications. A lot of hands on administration and even assembled several of the Finance Group application servers for various projects. Eventually worked into more designing of systems using virtualization technologies as they became more available.
Key Contributions:
Was tasked with several server maintenance projects. This included Disaster and Recovery, backups, AD user account access to applications making sure that AD group policies were set correctly for users and network printers. Using Remedy trouble ticket system, I would solve issues assigned either by myself or someone on our team. Issues ranged from simple user password resets to more severe server outages.
Designed and implemented a Windows 2003 server-based application using Citrix MetaFrame XP which was used by the bank's reconciliation users. Eventually was upgraded to Citrix Presentation Server and virtual desktops were implemented for off-shore contractors for added security as well as cost saving.
Monthly Windows Server patching consisting of between 500 and 700 servers for a 6-year span. The actual process became automated over the span of the project.
Installed Windows and MS SQL server using bank standard setups and ghost images based on use case. Most servers had local RAID for the OS and used EMC SAN for database servers.
Participated in end user application support and sometimes other issues for group members such as email or server share and file permissions.
Assembled and installed test servers for the group lab for several projects. Once installed, servers would constantly be repurposed which meant installing Windows server and applications being tested.
|
|
|